Before you start

You will need to let us know:

• your dog's date of death
• your bank account number for any refunds.

Refunds are calculated based on the number of full months remaining in the registration year.

We count this from the date we receive your request, not from the date your dog died.

You can also login or register to manage your dog's information.

Your privacy

We will use your personal information to authenticate you and to allow you to complete changes online. We will share your information with a third party only if we are required to by any laws or regulations. This includes meeting our obligations under the Dog Control Act 1996. We may also use your information for business purposes including sending renewal correspondence. See our customer privacy statement for further information.